Community Relations Service (CRS) provides onsite conflict resolution and violence prevention assistance through its field staff of mediators and conciliators stationed in 10 regional offices and 4 field offices. Under its mandate, CRS responds to requests for services or offers assistance on a voluntary basis when there are community conflicts or violence related to race, color, or national origin. CRS helps to resolve disputes and conflicts and supports communities in developing local mechanisms to address conflicts. Primary CRS activities include the use of conciliation and/or mediation processes to settle differences through common understanding and voluntary action. Each process is composed of certain specialized techniques designed to deal with complex racial and ethnic issues. The goal of each is the immediate reduction of community tension and the establishment of viable alternatives for resolving difficulties short of coercion or litigation.